A : Smart Air Purifier works by allowing dirty air to pass through the water screen produced by its internal high-speed motor, and bringing the dust from the air into the water. The machine does not contain any filter net or structure. As the product’s working principles are different from purifiers that use filter nets, the laboratory is unable to provide the equivalent CADR test data (PM2.5 related) based on the same testing standards.

We have SGS reports for our proprietary purification solution, such as on the removal of formaldehyde, ammonia, TVOCs and natural bacteria, which can be provided to you if needed.

A : The Smart Air Purifier is able to filter out dust, dander, etc. You can use it with our proprietary purification solution for antibacterial or deodorizing purposes or as air fragrance. It is suitable for homes with pets.

A : Hello, as the sensor used by each brand and its structural position are different, and the standards for product firmware settings can vary, different products may have a different sensitivity to PM2.5. Our product uses the PM2.5 sensor by Sharp, so you can rest assured about its quality. As for why the color of the light does not change, it could be because the PM2.5 density in the air is still below the level that triggers the light to change color, which means the air at your home is currently at a safe level. If you are concerned about product quality, you can test the product by shaking some clothes or a mat on the machine, breathing out some smoke or lighting some incense. If the light still does not change its color after the test, please contact us so that we can arrange for our engineers to resolve your product issue.

A : Hello, there are 2 sets of negative ion generators in our air purifiers, capable of releasing 16 million negative ions every second. A negative ion generator work by channeling negative high DC voltage to carbon fibers, which ionizes the air around the needle point into negative ions. The dust, pollen and smoke in the air then become charged (with static) and are more easily pulled to the ground. This is how air is purified using the dust depositing method, and you can remove secondhand smoke with the product. As a suggestion, you may also use the product with our proprietary purification solution. It contains lavender essence oil that adds lavender fragrance to the air.

A : Hello, our air purifier is designed to allow the user to tell the current air quality through the color of the light and does not feed the PM2.5 value back to the app, which is why you are seeing the preset PM2.5 value on the Apple Family App remains at 0 even after performing a check. We apologize if this has caused you any inconvenience, as we were hoping to allow consumers to tell the current air quality intuitively by looking at the color of the light. We will be planning to include the function for feeding PM2.5 values back to the app in our next generation of products.

A : The Smart Air Purifier is manufactured in mainland China. Rest assured that CviLux Group is an MFi-certified manufacturer with strict quality control, and is not a general trade agent.

A : Hello, this is a normal occurrence (it is the crystallization of calcium carbonate and magnesium carbonate in tap water), and will not affect the machine. You can add citric acid or baking soda to the water in the tank, then let the machine run for one day before wiping it with a piece of damp cloth. The white powder should have been gone by now.